Frequently Asked Questions:

What special services are available to International patients at Jupiter Medical center?

Who will coordinate my travel arrangements?

What do I do when I get to the airport?

Do I need a VISA to get into the US and how do I get one?

What should I bring?

What can my family and I do during our leisure time?

If English is not my spoken language, will I have an interpreter available to me at all times during my visit?

How do I know what kind of specialist I need?

How do I make a medical appointment?

How long will I be in the hospital? 

Where will I stay after I leave the hospital?

Will I have a follow up appointment with my surgeon?

When does the financial clearance need to be obtained?

What happens if I stay in the hospital longer than anticipated?

Do you accept letters of guarantee for payment?

What type of documentation do you provide before and following treatment and services at your institution? 

Do you accept international insurances at your hospital?

 

What special services are available to International patients at Jupiter Medical center?  Jupiter Medical Center has an array of special services we offer to our international patients including concierge, interpretation, pastoral care, travel logistics, facilitated medical records, and business services.  Based upon availability, we also have the following services available including a two room suite which includes an overnight accommodation for one guest, upgraded toiletries, deluxe in-house menu, and a mini-refrigerator with preferred beverages & snacks.  In addition, we can also provide inpatients with salon, massage, or acupuncture services, and nutritional consults.

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Who will coordinate my travel arrangements?
Jupiter Medical center has a Concierge program.  A member of our Concierge team will assist you and your family with coordinating transportation to and from our facility and additional transportation services to area restaurants or local destinations as needed.  Costs associated with air travel, hotel or other living accommodations and airport transportation will be the patient’s responsibility but if you choose our Concierge team can facilitate those arrangements on your behalf.

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What do I do when I get to the airport?
A driver will meet you in the airport luggage claim area and will assist you with your belongings and escort you to their car.

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Do I need a VISA to get into the US and how do I get one?  
Depending upon your country of origin, a B2 visa which covers medical treatment may be required.  If required, you will need to apply at the nearest US embassy or consulate in your country well in advance of your travel departure date.  A Form DS160, Online Nonimmigrant Visa Application is the first step in the visa process.  An interview appointment at the US embassy or consulate in your country may also be required. Visit usembassy.gov to make an appointment for your interview at the US embassy. Jupiter Medical Center will provide you with a letter for the embassy noting your medical diagnosis, specific length of time and cost of medical treatment. Although ninety percent (90%) of visa applicants receive a visa interview within three weeks, this process may take longer and travel plans should not be obtained until you receive a valid visa.  Additional information can be obtained online at www.travel.state.gov.

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What should I bring? 
You should bring your valid passport and visa, comfortable clothing, and a list of any medications you have previously been subscribed.

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What can my family and I do during our leisure time? 
A member of our Concierge Services team will provide you and your family with recommendations and additional information for available leisure activities.

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If English is not my spoken language, will I have an interpreter available to me at all times during my visit? 
A patient care liaison will escort and assist you throughout your stay at Jupiter Medical Center.  We will also arrange for interpretation services while you are an inpatient.

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How do I know what kind of specialist I need? 
The attending physician in your country of origin can make that determination based on his/her diagnosis of your condition.  If you do not have an attending physician in your country of origin, our Clinical Care Coordinator can also assist you in determining the appropriate physician specialist based on your condition.

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How do I make a medical appointment? 
If you do not already have an appointment with a physician, we will recommend one to you and assist in scheduling an appointment that meets your travel needs.

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How long will I be in the hospital? 
Length of stay in the hospital and for the duration of your stay in the United States will depend upon your medical procedure, physical therapy requirements, and your surgeon’s clearance to go home.  This may take approximately two weeks.

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Where will I stay after I leave the hospital?
If physical therapy is required there are several options that may be considered.  You will either be transferred to your skilled nursing and inpatient rehab center for continued recovery and physical therapy, transported to and from Jupiter Medical Center’s Outpatient Rehab center or receive rehab in your hotel through a home health agency.

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Will I have a follow up appointment with my surgeon? 
A follow up appointment with your surgeon will be scheduled immediately following the completion of your outpatient rehabilitation.

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When does the financial clearance need to be obtained?
All international self-pay patients must submit a full deposit payment (via wire transfer, credit card, cash, or certified bank check) prior to arrival for medical care.  Financial clearance will be coordinated through the Business Office.

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What happens if I stay in the hospital longer than anticipated? 
There are rare circumstances in which there are additional costs associated with your treatment.  Should this occur, a member of our business office will contact you while you are in the hospital.

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Do you accept letters of guarantee for payment?
We look at all letters on a case-by-case basis, including those from embassies and foreign consulates.

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What type of documentation do you provide before and following treatment and services at your institution?
Prior to any treatment or services, we will provide you with an estimate of costs for anticipated medical services.  Once all of your treatment has been provided, we will provide an itemization of all medical services.

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Do you accept international insurances at your hospital? 
We look at all international insurances on a case-by-case basis.  Please mention your international insurance carrier when inquiring with our Global Medicine Department who will be your liaison with our Financial Patient Services Department.

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